FAQ

If you entered a search term and zero results were returned, try entering a different search criteria. The following criteria can be searched on: Model #, Publication Number or Keywords. If you still cannot find your publication, call our Customer Service Center at 1-800-522-7448 or submit a question through the Contact Us link at the bottom of the home page in the Store section.

John Deere Dealers, Hitachi Dealers, or John Deere employees should use their Dealernet or JDnet username and password when registering for this site.

All online orders will have appropriate taxes applied. If your business or farm is tax exempt and you provide a W-9 form or tax ID certificate, call our Customer Service Center at 1-800-522-7448 to place your order.

All publications orders are produced on demand and need 3-4 business days for manufacturing in addition to shipping transit time. Please note, if you purchased an expedited shipping option this only affects the shipping transit time and not the manufacturing process. To track your order, use the Order Search link at the bottom of the homepage in the Store section or call our Customer Service Center at 1-800-522-7448.

The billing address and zip code on your order must match the billing address and zip code for the credit card being used. If you are still having issues, call our Customer Service Center at 1-800-522-7448.

Unfortunately, submitted orders cannot be canceled. This site automatically processes an order the moment it is placed.

All publication orders are produced on demand and, as such, returns are not allowed unless the order was produced or shipped in error by the Technical Information Store. Please refer to the Terms and Conditions link at the bottom of the home page in the Store section.

You can find the status of an order or your order history by using the Order Search link at the bottom of the home page in the Store Section.  You will need your order number and email address to view orders. To view order details, click on the order number link. To view shipping status, click on the tracking number link to be routed to the shipping carrier's website.

To learn more about the publications offered through the John Deere Technical Information Store, see the About This Site link at the bottom of the home page in the Store section.

Report all system errors via the Contact Us link at the bottom of the home page in the Store section. Use the category of Website Technical Support for your inquiry.

Most technical documents available for preview are Adobe Acrobat (*.pdf) files. Downloaded documents can be viewed and printed using Adobe Acrobat Reader 5.0 or higher. Adobe® Systems, Inc. makes Acrobat Reader available as a free download from their website. If you do not have Acrobat Reader 5.0 or higher, you can download at http://www.adobe.com

Contact our Customer Service Center at 1-800-522-7448 from Monday - Friday 7:00 am - 4:00 pm CST or submit a question through the Contact Us link at the bottom of the home page in the Store section.